Frequently Asked Questions
Everything you need to know about shopping with ZAPDRESS
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your exchange or refund process.
How do I ensure I choose the right size?
Each product page features a detailed Size Guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.
Which payment methods do you accept?
ZAPDRESS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my ZAPDRESS garments?
To maintain the quality of your clothing, please follow the specific care instructions on the inner label. Generally, we recommend cold washes and air drying for most of our fashion pieces.